Looking for more information? You're in the right place. If you don't see what you're looking for here, you can try the search box at the top of this website or call us at 208-733-4222. We're here to help you!
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Customer Service Center
Hours:
Monday-Thursday: 8 AM - 6 PM
Friday: 8 AM - 6:30 PM
Saturday: 10 AM - 2 PM
Customer Feedback
Looking to share some feedback about your experience or our products? Complete our Customer Feedback form to let us know.
Update Contact Information
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Call the Customer Service Center
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Send a Secure Message in Online Banking
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In-person at a Branch
Reorder Checks
Reorder here.
Lost or Stolen Cards
If you believe your debit or credit card has been lost or stolen, please let us know immediately.
Credit Cards:
Consumer Card: (800) 558-3424
Business Card: (866) 552-8855
Debit Cards:
During Business Hours: (208) 733-4222
After Business Hours: (800) 500-1044
E-Statements
Go green and receive your statements online with E-Statements.
Financial Calculators
Have you ever wanted to know what it would take to save a million dollars? What about how much a new car would cost you every month? These questions and more can be answered with our wide variety of financial calculators.
Financial Education and Wellness
Wanting to improve your financial well-being? Visit our financial education and wellness page for tips and resources that can help you with budgeting, saving, increasing your knowledge of various banking products and services, and a lot more!
General Information
Online & Mobile Banking
Make sure to utilize the convenience and ease of online and mobile banking, allowing you to access your accounts anytime, anywhere. Click here to learn more. Also, check out the First Federal Bank mobile app in the Apple App Store and Google Play. Simply search “bankfirstfed.”
Routing Number
Our routing number is: 324170179
Safe Deposit Boxes
Click here to learn more about our Safe Deposit Boxes.
Product is not FDIC insured.
Switch to First Federal Bank
Now you can easily move recurring payments and direct deposits to a new account - all with the click of a mouse. With ClickSWITCH™ account information is transferred instantly. It’s fully automated, convenient, and takes as little as 10 minutes. Click here to find out more!
TellerPhone
Looking for an easy way to check your balance, transfer funds, and make loan payments? First Federal Bank's TellerPhone phone system lets you do this and much more. Contact our Customer Support Center at (208) 733-4222 to enroll!
VISA® Gift Cards
Give the perfect gift every time with a Visa Gift Card from First Federal Bank! These cards are available from $10 to $1,000, and can be used at any merchant that accepts Visa. You can pick one up at any First Federal Bank branch location!
Purchase fee is $3.00 per card, $2.00 if purchasing 20 or more cards. All sales are final. Cards are not reloadable. Service fee: $4.95 per month after 12 months of inactivity. Cardholder Customer Services available 24/7 at 1-866-208-3282.
Product is not FDIC insured.
Your Credit Report
To find out more information on how to view your credit report, dispute incorrect information, and what to do if you find fraud click here.
Reconsideration of Value Process
Click HERE to access our Reconsideration of Value (ROV) Process document.
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