Online Banking

Jump to: Mobile App - Tutorials - Frequently Asked Question (FAQs)


We’re excited to announce that our new Online Banking Suite is live! Our new Online Banking Suite will provide you with an entirely NEW experience!


Our new Online Banking has a fresh, modern design and is faster and easier to use. Here are just a few of the exciting improvements:

  • Enjoy a consistent look and feel across all your devices
  • Easily find your most commonly used transactions, all on your new home page
  • Simplify your life with an upgraded Bill Pay experience
  • Quickly find your most important data with improved Search functionality
  • Find a convenient branch or ATM wherever you are with interactive maps


We can’t wait for you to try it!


Mobile App


Along with our new Online Banking system, we also have a new mobile app for Apple and Android users.



Tutorials


Need help getting logged in for your first time? Our tutorial should help!



Learn how to customize your homescreen in our new Online Banking system.




Frequently Asked Questions



Problem: My mobile app keeps asking me for an authentication code.

Solution: This is a known issue that we are currently working to resolve. Users who encounter this problem usually don't need to authenticate more than twice. After that, they can just access the app as normal.


Problem: I cannot access Online Banking through my old URL bookmark.

Solution: You will need to bookmark the new online banking URL link, which can be accessed here .


Problem: My mobile app is not working and is requesting an update.

Solution: Uninstall and reinstall the app.


Problem: My mobile app keeps asking me for an authentication code.

Solution: This is a known issue that we are currently working to resolve. Users who encounter this problem usually don't need to authenticate more than twice. After that, they can just access the app as normal.


Problem: I cannot get online banking to respond in my web browser.

Solution: You may be using an older version of a web browser (Chrome, Internet Explorer, Firefox, Edge) which isn’t supported by the new online banking system. Please update your browser or download a different, more updated browser.


Problem: I need to remove the registration of a computer/browser.

Solution: Delete your cookies or just the cookies related to First Federal’s Online Banking site.


Problem: I registered a computer during a previous login, but the system is asking me to register it again. Why?

Solution: Your computer could be configured to remove cookies. Using a different browser on the same computer will also require you to authenticate again.


Problem: How do I change my online banking password after I’m logged in?

Solution: Within the navigation tab, click Security Preferences -> Change Password


Problem: I am unable to receive a Secure Access Code (SAC) during my first login.

Solution: It is likely that we don’t have the correct number listed on your account. Please call our customer service team at 208-733-4222.


Problem: I’m sure that a payment I usually make didn’t go through.

Solution: Please call our customer service team at 208-733-4222.


Problem: I have a new cell phone number and I want to reset the number I use to receive Secure Access Codes (SACs).

Solution: You can reset the destination targets for SACs, including phone and voice, but you must be inside their online banking profile to do so. You would do this under Settings -> Security Preferences -> Secure Delivery.


Problem: How do I unlock my account after entering too many wrong passwords?

Solution: Your account will be automatically unlocked after 24 hours. If you would like help with your password, or would your account unlocked sooner, please call our customer service team at 208-733-4222.


Problem: I am not getting the Alerts I used to have.

Solution: You can review and manage all alerts by going to Settings -> Alerts


Problem: Customer cannot see any bill pay payees in Bill Pay.

Solution: Please call our customer service team at 208-733-4222.


Problem: I can see some of their payees in Bill Pay, but not all of them.

Solution: Inactive payees are hidden in the new bill pay system. Click the drop-down arrow next to View All at the top of the bill pay screen. Click Show/Hide Billers. This will show all billers that are hidden. You can uncheck the box to have them displayed.

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