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When it comes to managing five eye clinics and a surgery center across Southern Idaho, Kyle Richman, CEO of River View Eye Specialists and River View Surgery Center, values partners who understand their unique needs.

"We've used First Federal for the surgery center since the beginning," Kyle explains. "They've been with us the whole time, and we've been able to rely on them."

As River View expanded its operations with locations in Twin Falls, Burley, and Hailey, bringing all clinics under one banking umbrella was a significant undertaking. "First Federal was there the whole time, helping us along the way," Kyle notes. "It was a natural progression for us to consolidate with them, not just because we were already familiar with them, but because of the people who have helped us."

The personalized service made a strong impression from day one. "When we first started with First Federal, we received a packet that outlined our team with contact information. It really felt like we were part of their family, which made it an easy decision for us."

For a busy medical practice, responsive banking service is essential. "Any time we call, we get answers really quickly," Kyle says. "That's huge for us because we don't have time to wait - we have patients to take care of."

First Federal's practical solutions have streamlined operations across their multiple locations. "Everything from our front desk to our back-office bookkeeping has been a really easy process with them - online banking, having check readers in each office - everything has been smooth."

Kyle recalls a time when a check reader malfunctioned, threatening to disrupt their workflow. "Our banker came over that day and got us back online. We didn't have any hiccups."

What stands out most is the ongoing personal attention. "Occasionally First Fed team members stop in at our locations. They take the time to get to know us, train us, and understand our needs. You don't get that at a lot of places."

For Kyle, First Federal represents a true community partnership: "We're serving the same people with many of the same interests. They want us to succeed, and we want them to succeed. We coexist very well in this community."