COVID-19 Information

 

03/19/2020

 
All First Federal lobbies are now closed.

In support of the ongoing efforts to protect the safety of our customers and employees, all First Federal lobbies are closed to walk-in traffic. Our drive-thru lanes will remain open. We are monitoring this situation closely and will reopen our lobbies as soon as possible.

In-branch services for new accounts and loans are available by appointment. To make an appointment, please call 208-733-4222.

You can visit our drive-thrus, ATMs, online banking, or automated teller phone for many services.

Even with these lobby closures, all banking services are available. Please do not hesitate to reach out to us for assistance. As the FDIC recently stated, "The safest place for your money is inside a bank. Banks will continue to ensure that their customers have access to funds either directly or electronically."

We appreciate your business and your cooperation in helping to contain the spread of the COVID-19 virus.


03/18/2020

 

Dear Valued First Federal Customer,

As you are aware, we are experiencing truly extraordinary times. The coronavirus pandemic has created a great deal of uncertainty and disruption in our daily lives and will likely continue to do so for a while.

It is important to maintain perspective in times like these. Our country and community have faced many trying periods during First Federal’s 104-year history. As with previous hardships, I’m confident we will emerge from this current situation stronger and wiser. At First Federal, we are proud of our reputation for being a safe and stable community bank that has helped our customers and communities through difficult times before. We are prepared to do so once again.

Our current priority is the health and safety of our customers and employees. We are taking decisive actions in these areas to protect your safety while continuing to serve your needs. Our branch lobbies remain open at this point, but if you don’t require in-person assistance, we encourage you to take advantage of the many other convenient ways to interact with us, such as:

  • Using mobile and online banking
  • Calling our customer service center or your account officer
  • Using drive-through teller lanes and ATMs.

Of course, our top priority is to keep your money safe and accessible to help you manage your financial needs. We are proud to serve this important role. In fact, it is in times like these that the value of your relationship with First Federal―banking with a safe, trusted community bank―is most evident.

Thank you for your relationship with First Federal; you are our most valuable asset. Please know your money is safe with First Federal and that we will do all we can to meet your financial needs through this challenging time.

Sincerely,

Signature: Jason Meyerhoeffer

Jason Meyerhoeffer
President and CEO

 


03/17/2020

Please consider using a drive-tur teller, atm, online banking, or other kind of non-face-to-face banking during the spread of COVID-19.

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